TERMS AND CONDITIONS - VEHICLE TRANSPORT (Runner/Non-Runner)
These Terms and Conditions apply to all vehicle transport bookings arranged through Auto Movers International (Pty) Ltd ("AMI"). AMI acts as a booking and transport coordination intermediary. AMI does not physically transport vehicles but arranges vehicle transport services through a network of independent transport providers
-
- Customer authority and AMI role. The customer confirms that they are the lawful owner of the vehicle, or are authorised to arrange its transport, and that all information supplied is true, complete and correct. AMI arranges transport through independent thirdparty transport providers and is not the carrier. By confirming a booking, the customer authorises AMI to appoint a suitable transporter and acknowledges that reasonable operational terms of that transporter may also apply, subject to applicable law
- Vehicle details, specifications and runner status. The quotation and transport plan rely on the vehicle information supplied by the customer. The customer must disclose the correct make, model, registration/VIN where requested and any feature that affects loading, modifications including lowered suspension, oversized tyres, wheel base, roof racks, canopies, spoilers, tow bars, body kits or other features that may affect loading or vehicle dimensions. For Toyota Quantum or similar vehicles, the customer must confirm high-roof or low-roof specification and provide a photograph if requested. The customer must also correctly state whether the vehicle is a runner or non-runner. A runner must be capable of starting, steering, braking and moving on inflated tyres. Incorrect or incomplete information may result in repricing, delay, call-out, recovery or storage charges.
- Booking, payment and payment reference. Full payment is required to secure a depot delivery, dealership collection or other transport booking unless AMI agrees otherwise in writing. Same-day collections or depot drop-offs require cleared funds before the service proceeds; proof of payment alone may not be sufficient where funds are not yet reflected. All bank, foreign-exchange, intermediary and payment-processing fees are for the customer's account so that AMI receives the full invoiced amount. Payments must use the quotation reference (for example QU-XXXX) to allow correct allocation and to avoid collection/delivery delays.
- Dealerships, depots and temporary holding. The customer is responsible for arranging any temporary holding of the vehicle at a dealership and for providing the correct dealership/depot contact person, telephone number and address. A vehicle left at a dealership or other third-party location remains at the customer's risk. Vehicle keys must be handed to the appointed transporter or authorised representative at the dealership. No depot or transporter is obliged to accept a vehicle where the booking or payment requirements have not been met, or where the vehicle's actual condition, specifications or runner status differ materially from the information provided in the confirmed booking.
- Collection, delivery and access. Normal working days are Monday to Friday, 08:30-16:30, excluding public holidays, unless otherwise arranged. Door-to-door collection or delivery is subject to safe and lawful access for the transporter. Where access is restricted, unsafe or unsuitable for the carrier, the customer must meet the transporter at a suitable alternative point or depot or dealership. The customer must provide an accurate collection/delivery address and the details of the authorised recipient. Valid identification may be required before release of the vehicle.
- Estimated delivery dates and delays. Any collection or delivery date/time communicated by AMI is an estimate and not a guaranteed deadline. Transport may be affected by route planning, off-route logistics, roadworks, traffic, weather, accidents, breakdowns, loading delays, operational changes or other events outside reasonable control. AMI will communicate material delays when reasonably possible. Customers should plan sufficient time around the transport and not rely on an estimated date for fixed onward arrangements. An estimated collection or delivery date does not constitute a guaranteed collection or delivery date unless expressly agreed in writing.
- Waiting, customer-caused delays and call-out charges. Where the customer, dealer or authorised representative causes a delay, AMI may recover reasonable costs. Current standard charges include R100 per day where a customer-caused delay extends beyond two days; waiting time at R100 per hour, with the transporter not required to wait longer than one hour; and a R500 cancellation/call-out fee where a driver has been dispatched and the customer cancels, the vehicle is not ready, or collection cannot proceed for a customer/dealer-related reason. Further transporter costs may also be charged where actually incurred.
- Non-runners, breakdowns, storage, recovery and extra movements. A vehicle that does not start, cannot be safely driven, has flat or damaged tyres, cannot steer or brake, or otherwise cannot be moved as declared may be treated as a non-runner. Additional equipment, labour, recovery, call-out or transport charges may apply. Where a rollback, tow truck, recovery vehicle, winching, mechanic, equipment, specialised loading equipment or other third-party assistance is reasonably required to collect, load, recover, transfer or deliver a vehicle due to the vehicle's condition, incorrect or incomplete information supplied by the customer, restricted access, non-runner status or other circumstances not caused by AMI or the appointed transporter, the reasonable additional cost will be for the customer's account. Where reasonably possible, AMI will advise the customer before such costs are incurred; however, where immediate action is reasonably required for safety, recovery or operational reasons, the service may be arranged without prior approval. Where a failed collection or delivery, non-runner condition or uncollected vehicle requires offloading or storage, the current standard storage charge is R100 per day. Any subsequent movement, re-delivery, rollback, recovery or specialised loading service may attract an additional charge. All additional charges must be paid before further collection, release or delivery is arranged.
- Vehicle condition, personal effects and loose accessories. All personal effects, tools, equipment, boxes and loose or removable accessories must be removed before handover. Prohibited, illegal or hazardous goods or substances may not be placed or left in the vehicle under any circumstances. AMI accepts no liability for loss of or damage to personal items left in the vehicle. Tonneau covers, loose bakkie covers and other removable covers or accessories that may detach in transit must be removed or securely stowed by the customer before collection. If the customer elects to leave such items fitted or inside the vehicle, this is at the customer's risk.
- Insurance, transit risk, claims and liability. AMI does not provide, sell or include comprehensive transit insurance for the customer's vehicle. The customer is responsible for arranging appropriate cover through their own insurer, including cover for thirdparty or valet drivers where required. Where an appointed transporter has its own Goods-in-Transit or other insurance, any claim remains subject to that transporter/insurer's policy terms, exclusions, limits, claim process and applicable excess; such cover is not an AMI insurance product and AMI does not guarantee that a claim will be accepted. The existence of transporter insurance should not be interpreted as comprehensive insurance cover for the customer's vehicle.
- Specific risk exclusions. To the extent permitted by law, AMI is not liable for electrical or mechanical defects or failures; undercarriage or valance damage on vehicles with suspension of 150 mm or lower; stone chips, windscreen/glass damage or road debris damage; weather, hail, flooding or other natural events; theft, hijacking or collision caused by third parties; civil unrest, protest action or stone throwing; or loss/damage to undisclosed personal items or loose accessories. Nothing in these Terms excludes liability or a statutory consumer right that cannot lawfully be excluded.
- Valet services and traffic fines. Where a valet service is requested, a licensed driver may drive the vehicle between the agreed location and a depot, dealership or collection point. The customer must ensure that their own insurance permits third-party drivers and covers the vehicle for this purpose. Any traffic fine, toll, penalty or similar charge attributable to the customer's vehicle and incurred in connection with the authorised movement will be for the customer's account, unless it arose from conduct for which the driver is personally responsible under applicable law.
- Release, outstanding amounts and non-delivery. The customer must ensure that the full transport price and all agreed additional charges are paid in cleared funds before final release, offloading or re-delivery where payment is due. If amounts remain outstanding, AMI or the appointed transport provider may withhold further service or release only to the extent permitted by law, and storage/re-delivery charges may continue to accrue. Any lien, retention, sale or disposal process may only be exercised in accordance with applicable law and any required notice.
- Cancellation and refund policy. Cancellation requests must be submitted to AMI in writing. Refunds are determined with reference to the stage of the booking, services already rendered and non-recoverable costs incurred. Where a booking has been processed, allocated or scheduled, AMI may deduct reasonable administration, payment-processing, planning and transporter costs up to 30% of the booking price inclusive of any call-out/cancellation fee where applicable. Once the vehicle has been collected or transport has commenced, the transport service will be regarded as having commenced and the full contracted transport price may become payable, subject to applicable law. If AMI/the transporter cannot perform and no reasonable alternative can be arranged, the customer will be refunded for the unperformed service less any lawful amount for services already rendered.
- Consequential costs and events outside reasonable control. AMI is not responsible, to the extent permitted by law, for indirect or consequential costs arising from delay or rescheduling, including vehicle hire, missed appointments, loss of use, accommodation or other onward arrangements. AMI will not be liable for a failure or delay caused by events outside its reasonable control, including severe weather, road closures, accidents, breakdowns, civil unrest, strike action or government restrictions, but will take reasonable steps to communicate and re-plan the service where possible.
- Acceptance, governing law and customer acknowledgement. By signing a quotation or booking document, ticking or otherwise confirming acceptance electronically, making payment, handing over the vehicle, or instructing AMI to proceed, the customer confirms that they have read and accepted these Terms and Conditions. These Terms are governed by South African law and do not remove any statutory consumer right. Where a written signature is used, the customer should retain a copy together with the quotation and booking confirmation.